Customer Service

So i had signed up for dial up, just so I can have some sort of "internet" access at my house. Its no substitute for high speed, but maybe I'll get to test if i can start playing Everquest again.

Anyway, I signed up for the service through a local "computer" store, and paid for the first month plus the $25 set up fee. (Psssssssst. I know how much work it takes to set up a new user. Its not $25 worth.)

I get a bill in the mail from the internet provider for my first month of service, + the extra days from the previous month. However, they showed NO credit of what I had paid the computer store for the first month. This is a bit odd. I called them up, and never got to ask my question. The CS lady already knew what I was going to ask, and the answer to it. To me, that says they've had quite a few people asking the same question, "What happened to the money I paid when I set it up?"

Instead of sending me something with the bill, I get to call them and ask them about it. Why not give me credit on my bill? Why not print out "if you signed up at the computer store, you can subtract 19.99 off your first bill."

/sigh